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Keystone Management Services PO BOX 554 Sanctuary Cove Queensland 4212 Australia

Australia: +61 (0)7 5530 1465
UK: +44 (0)20 8133 8111
US: +1 (310) 601-8308

Email: info@keystone-management.com

Here are some good resources for you to investigate:

UGRs® - our 'sister' web site dedicated to the globally acclaimed 'Unwritten Ground Rules' concept which enables people to understand and boost organisational culture.

Steve Simpson's blog - Steve's ongoing thoughts and observations about organisational culture

Phil Verghis is a preeminent expert on global service delivery and is a highly sought after speaker around the world. I spoke at the HDI Conference in Las Vegas where Phil was also on the card - and he is an expert!

Terrific Trading - Jurek Leon has some great things to offer on services, sales and marketing - worth a look...

Service Audits & Market Research - a Western Australian based company that provides quality research services. The site is worth a look - while you are there, read the Fact Sheets - some interesting material!

The Wow Awards - really nice to see a site dedicated to highlighting great service. The Wow Awards, under the leadership of Derek Williams, profiles high performing companies in the UK. A good site!

 The American Customer Satisfaction Index - data is sometimes used in Steve's presentations

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