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Keystone Management Services PO BOX 554 Sanctuary Cove Queensland 4212 Australia

Australia: +61 (0)7 5530 1465
UK: +44 (0)20 8133 8111
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Email: info@keystone-management.com


Two-day seminar, Customer Service Excellence, Mumbai, India, December 2003

All I could say about your presentation skills is "Simply Great...'". You have the technique which always keeps the audience alert and vigil. That’s all I could say.

It was "learning with fun" or should I say "fun with learning".

Khusnooma Mehta
TATA Asset Management

It’s been a great pleasure to attend seminar on customer service excellence in Mumbai. I think it was a wonderfully refreshing experience hearing you speak. Having been associated with a number of companies before, I have attended a lot of training programs/seminars before & had lots of opportunities to interact with international trainers & presenters, but I really feel your presentation was truly the best.

What makes you stand out from other speakers across the globe is your sense of timing, perfect mix of humour & the ability to make the session gripping & stimulating. You kept the momentum going at all times & we could easily strike the relationship which is so essential between a trainer & the participants.

Thanks a lot once again.

Best Regards
Himanshu Sharma

This is to inform you that it was indeed a wonderful experience to be present at your seminar on Customer Excellence. Your presentation was excellent and the topics were brought out in a clear and lucid manner. Your style of presentation was unique and it helped me obtain a better understanding of the topics .

Thanks and Regards
Ronald Noronha
Kochi Refineries

I was with my Managing Director, Mr Yogesh Mehra the very next day morning after coming back from your wonderful session.

It was a 30 min schedule to discuss multiple issues with my MD, however; he went on for a 2 hour long discussion & understanding about you & your impact. I have a lot to write to you & also to complete the answer to your initiating mail, which I will do immediately after returning from one of my wind power plant site.

With care,
Praveen Kakulte

It was indeed a pleasure getting to know you, and to attend your workshop on Customer Service Excellence.

Some of the concepts that you had highlighted were new to us, in the sense that they heightened our awareness to facts that were obvious but we were oblivious about, especially those pertaining to the UGRs. I will certainly be putting some of these into practice in our organisation.

Many of us at the seminar were particularly impressed by your presentation and communication skills, especially because this was your first visit to our country. India is so diverse culturally, that if you travel from state to state, it would be quite akin to travelling through different countries. You were able to relate quite well to many of us who come from different cultural backgrounds, and this I think is a fairly great achievement.

Do stay in touch, and I look forward to your next visit to my country, hopefully we should be able to meet or at least talk on the phone.

With many thanks and regards,

K Sreenivasan
Associate Vice President - Customer Care
DishnetDSL Limited

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