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Keystone Management Services PO BOX 554 Sanctuary Cove Queensland 4212 Australia

Australia: +61 (0)7 5530 1465
UK: +44 (0)20 8133 8111
US: +1 (310) 601-8308

Email: info@keystone-management.com

Keystone Clients Say
Ms Sandra Green
Executive Officer
Darling Range School District

Once again, on behalf of the Professional Development Committee, I would like to thank you for your input to our recent conference titled 'Facilitating Successful Growth - The Importance of People. As you can see from the attached collation of evaluation sheets, the participants valued the work you did with them and many left the conference motivated to continue thinking about and implementing the strategies you put to them. They obviously enjoy your 'free flowing style' and are confident in our choice of you as a link person for the programme this year. Thank you for a successful conference.



Mr Michael Hewitt
Conference Venue Advisors

Having listened to and thoroughly enjoyed your presentation Stephen, I have no doubt that you are the right person for the job!


Ms Jan Stegar
President, Colorado Chapter
International Customer Service Association

As current President of the Colorado Chapter of the International Customer Service Assoc. as well as manager of a very busy call centre, I can wholeheartedly recommend Steve Simpson as a speaker/educator.

At our April, 1999, Chapter meeting we had the opportunity to enjoy Steve's presentation. Steve's material was professional and highly useable. The members received an abundance of practical and new ideas on providing excellent service.

Our membership comes from a diverse group of companies. Steve's presentation was filled with humour and interaction, and was pertinent to all. I can highly recommend Steve as a speaker and educator for all levels of personnel from Customer Service Reps to upper management.

Ms Tish Dadson
Nulsen Primary School of Technology

On behalf of the staff, many thanks for your interesting, thought provoking and inspirational (words given to me by the staff) session last week. From my point of view Steve, the day was very successful - it was everything I had hoped it would be.

Ms Louise Hillman
Regional Employment Development Officer
Office of Employment Initiatives  

Steve was an excellent facilitator, able to meet the needs of the group while injecting humour at the appropriate times.

Ms Carol Gaby
Heyder and Shears
Exclusive Caterers 

I was very impressed with your speech at the 'Magic of Marketing' session. The points covered were interesting, stimulating and very relevant and importantly - easy to implement. The handing out of detailed notes to cover the speech also impressed me and I have taken the time to read them through. Thank you very much for your contribution. I know our business can only benefit from the information.

Two of 340 participants
Training programme for the
City of Stirling

Well presented and very informative. Helped in the understanding of why customer service is important to any organisation. Awesome!

What a loss to the teaching profession! Down-to-earth approach, honesty and humour made this the most enjoyable and worthwhile course I have attended.

Mr John Watson
Sport Consultant
Ministry of Sport and Recreation

Your confidence and enthusiasm for the topic was noted by many. I am confident that you exploded a few 'myths' and left behind some 'gems'. Anecdotal feedback that I have received has been very positive.


Dr Geoff Gale
Managing Director
SE Metropolitan College of TAFE

Congratulations on the release of your new book 'Service Into Profit - How to Improve Business Profitability from Outstanding Service', and the audio tape 'The Secrets of Customer Service Champions'. Please accept my congratulations on a job well done.

Various Participants
From the entire staff
City of Albany, Western Australia 

Excellent course. Awesome presenter. A great deal of information was compressed into a very tight timeframe

No dislikes about this course. Just likes' about the professional manner and humorous way the content was delivered. Without a doubt the best course I have attended to date

Can't fault it - it was excellent - both entertaining and educational

Excellent - very professional, humorous and inspiring

Great course. Presenter was very good. Invite Steve back again!

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