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Keystone Management Services PO BOX 554 Sanctuary Cove Queensland 4212 Australia

Australia: +61 (0)7 5530 1465
UK: +44 (0)20 8133 8111
US: +1 (310) 601-8308

Email: info@keystone-management.com

Keystone Clients Say
Chris McLeod
Barwon Region Water Authority
Geelong, Victoria

I was fortunate enough to be able to attend the ACSA National Conference held in Melbourne on Thursday, 19th and Friday, 20th October, 2000.

I had expected a high standard of presenter, with some subjects obviously closer to my personal interests than others. However, when Steve Simpson began his address, entitled 'How to Create a Culture of Service', I don't believe that there was one person in the room who was not engrossed.

Steve spoke without notes about something he is passionate about. The special charm about Steve's presentation was the fact that he carried you along and infused you with his excitement and enthusiasm.

I was very pleased with the standard of the Conference, however, Steve's presentation stood out for me as something different, exciting and innovative.


Maggie Webber
The Leadership Factor
Gordon, NSW

I was privileged to be part of Steve Simpson's presentation at the ACSA in Melbourne in October this year. I say "part of"...., because the combination of his sense of humour, depth of knowledge of his topic and his easy-going style, kept his audience thoroughly involved from the moment he walked onto the stage. If only all learning could be such fun!

Greg Moore
Manager, Client Services
Department for Administrative and Information Service, South Australia

To whom it may concern.

Recently I had the opportunity to attend the 8th Annual Australian Customer
Service Summit 2000 in Melbourne, at which Steve Simpson, Director of Keystone Management Services gave a very professional presentation on "How to Create a Culture of Service".

I found Steve's presentation challenging, engaging and motivating. His concept of UGR's and his clear articulation of organisational culture issues obviously struck a strong chord with conference delegates, including myself.

An excellent, enjoyable and credible speaker. Thanks very much Steve!

Russell Garske
Executive Assistant
Pine Rivers Shire Council, Queensland

Your presentation at the 8th Annual customer Service Summit was the highlight of the presentations in my view. The material was well researched and your presentation was excellent. You were able to capture the audience for the whole of your presentation. Well done.

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