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Keystone Management Services PO BOX 554 Sanctuary Cove Queensland 4212 Australia

Australia: +61 (0)7 5530 1465
UK: +44 (0)20 8133 8111
US: +1 (310) 601-8308

Email: info@keystone-management.com

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Our monthly Cultural Intelligence™ newsletter is receiving rave reviews from readers in 63 countries! This is a newsletter written in 'plain speak' that addresses the many leadership issues that an organisation must address - creating a productive and positive culture, how to profit from a service edge, leadership insights, to name a few.

Copies of our monthly Cultural Intelligence™ newsletter are available below. The newsletter is in PDF format, which may require you to download suitable Adobe Acrobat software FREE from the Adobe site.

See a sample of our newsletter here

Please note that the newsletter is copyright, however we're happy for you take to make appropriate use of articles. Contact us if you would like to use of any articles in the newsletter.

A note on spelling... In Australia, we follow Australian English conventions, so some of the spelling may look a little strange to our US readers.... Thanks to people who have recently told us we spell 'organisation' incorrectly - but that's the way we Aussies spell it!

Here are some of the comments we've recently received:
  • 'Thanks very much for the newsletter, its great to keep up to date with the latest customer service news and ideas'
  • 'I think your newsletter is great!!!!!!, I really look forward to reading the articles, and I am passing this one on to a number of our Senior Management.'
  • 'Its always good to get your newsletters - its like a friendly face walking into the office'
  • 'Where would I be without this!!!'
  • 'Our staff love it. I have a dedicated list of managers/team leaders and staff who have specifically asked to receive it and I forward it on to these people every month'
  • 'Great newsletter!'
  • 'Thanks very much for the newsletter, its great to keep up to date with the latest customer service news and ideas. I have been sharing the newsletters with others at work here'
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