Keystone: Culture Service Results

Welcome to a wealth of resources aimed at helping teams and organisations to improve bottom line performance. At this site, you'll find articles, videos and other resources framed around two key areas of organisational performance:

• Organisational culture - including the globally acclaimed UGRs^® (Unwritten Ground Rules) concept
  
• Creating a genuine service ethic

All information at this site is created from the work undertaken by Australian based international speaker, Steve Simpson CSP, through his work with organisations across the globe.



If you don't already receive it, subscribe to our monthly newsletter titled 'Cultural Intelligence'. You can subscribe by clicking here. The newsletter, read by people in over 30 countries has articles that focus on organisational culture, service, leadership and employee engagement.

BREAKING NEWS: Our latest research report, titled Bad Behaviours: Toxic Cultures is available here. The report, which is based on over 1000 responses, looks at specific non-manager behaviours that contribute in positive and negative ways towards overall culture, and how these impact on culture.